Frezal |
Privacy policy

About Us and information control

• This website is owned by FREZAL DOO, located at Marka Oreškovića 42, 22400, Ruma, Serbia.
• FREZAL DOO is a registered company in Serbia with the following details:
  • Registry number: 20023201
  • Tax ID number (PIB): 103800614
  • Email address: office@frezal.co.rs

Relevant legislation

• This website is designed to comply with the following domestic and international data protection and privacy legislation:
  • Personal data protection act of 2018 of the Republic of Serbia
  • Data protection act of 1988 (DPA) of the United Kingdom
  • Australian privacy act of 1998 (APA)
  • General data protection regulation of 2016 (GDPR) of the European parliament and council

Who collects and processes information

• In accordance with the GDPR, every website user has the option to enable or disable the collection of their personal data.
• FREZAL DOO collects and processes all necessary data from individuals who have given consent for their data to be processed, with clearly stated purposes, and in a manner permitted by law.

We collect information in several different ways:

• Contacting through contact forms or orders When you contact us via contact forms, orders, or email, personal data will be collected only with your consent by agreeing to the privacy policy and cookie policy rules. Please carefully read our Privacy Policy page.
• This data will be stored and processed solely for the purpose of responding to your inquiry or contacting you and for related technical administration. This includes your name, email address, phone number, location, description of your needs, and any other information you provide to us.
• Your data will be deleted upon your request and will not be retained after the need for it ceases.
• Upon request, you have the option to receive your data that we have stored about you up to that point, consolidated in a portable electronic form.

Cookies and rules regarding data collection through cookies (Cookie Policy)

• Whenever you use any website, mobile application, or other internet services, certain information is created and reported, subject to your approval when accepting the terms. The same applies when visiting the Frezal company website.
• Here are some types of information we collect:
  • Like most websites, this site uses Google Analytics (GA) to track user interactions. We use this data to determine the number of visits or users using our site to understand their needs and enhance the user experience.

What we know about you

• We only collect information for which you have given us your consent.
• For example, we do not know your email address unless you send it to us via email or a form. We use this data only within our company and will not sell or distribute it to other parties
• If you have provided us with your email address but do not wish to receive any correspondence from us in the future, you have the option to contact us via the email address office@frezal.co.rs to unsubscribe or request your data to be removed.

How long we keep your data

• We retain your information only as long as necessary to provide you with the service and fulfill the purposes described in this policy.
• When the conditions for retaining this data are no longer met, we delete and remove them from our databases.

Data processing by third parties

• We collaborate with several third parties to process data on our behalf. These third parties are carefully selected and comply with the laws listed in section 3.
  • Google (Privacy policy)
  • MailChimp (Privacy policy)
  • Facebook (Privacy policy)

Unauthorized access to databases

• In the event of any breach or unlawful intrusion into the database of our website or the website of any third party we collaborate with that processes data, we inform the competent authorities within 72 hours of such breach if it is reliably confirmed that personal data stored in that database has been stolen.

Changes to the privacy policy

• FREZAL DOO may change this privacy policy as needed. This privacy policy was last updated on April 1, 2024.
• FREZAL DOO reserves the right to change this privacy policy as needed to comply with changes and amendments to laws and regulations.
• We will not explicitly notify our clients or website users of these changes. Instead, we recommend that you periodically check this page for any policy changes.
• If you believe that FREZAL DOO is not complying with this privacy policy, please contact us at the following email address: office@frezal.co.rs